This unit of competency involves the skills and knowledge required to introduce, manage and evaluate change in a range of organisational contexts.

The unit is applicable to managers who have the resource and financial authority to make change to organisational strategies, policies and/or procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Develop change management strategy

1.1

Future trends and organisational needs are considered when developing a change strategy for dealing with change

1.2

Stakeholders are consulted when developing a strategy for dealing with organisational/workplace change

1.3

Options and specific proposals for an organisational/workplace change management strategy are developed

1.4

Change management strategy is adopted

2

Facilitate change management strategy

2.1

Advice is communicated to stakeholders on the requirements for effective change management strategy implementation

2.2

Resource requirements to implement change management strategy in the organisation/workplace are obtained and used

2.3

Leadership is provided to assist others to adapt to the change management strategy including providing guidance, training, support and positive role models

3

Implement change

3.1

Organisational/work practices, policies, procedures, strategies and resource requirements are amended to accommodate the change management strategy

3.2

Outcomes of the change management strategy are achieved

4

Review effectiveness of change

4.1

Feedback, evaluation and monitoring mechanisms are put in place, in accordance with organisational procedures

4.2

Monitoring and evaluation outcomes of the change management strategy are communicated to relevant personnel

4.3

Monitoring and evaluation results are reflected in future change management strategy implementation

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Public Safety

Management